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Nowadays, almost all processes are carried out or supported by computers, but even so, most of the processes are not automated, let alone perfect. The execution of repetitive tasks and the correction of errors that occur during the execution of those tasks consumes considerable time.
Software robots are trained to perform repetitive tasks, which autonomously execute the steps necessary to achieve the process goal according to the given rules. They acquire data from any source, perform the appropriate logical operations, and then record, report, and transmit the result in any form.
The vast majority of processes executed in IT systems are based on rules (if they were not, it would not have been worth creating a system for the activity in question…). However, relying on humans to perform rule-based execution leads to a number of problems: complex rule sets become difficult to execute flawlessly, repetitive application of simple rules leads to fatigue (“why would not the system do this for me?”).
Complex business rule sets can be applied by robots in an instant, what’s more they can decide what they need to do to execute them successfully. All this with 100% accuracy and no errors.
The execution of a process, especially when it involves several organisations and staff, can be too lengthy for the customer. Days, weeks go by in our ‘I want it now’ world…
Robots can work 24 hours a day, 7 days a week. Their speed can reduce the time needed to complete tasks to a fraction of human execution time, even if any decisions are still taken by colleagues (human-robot interaction). The report is there at the start of the working day, the client receives the response the same day, the regulatory body receives the report by the deadline.
Changing complex IT systems, if at all possible, is a time-consuming activity, often putting the organisation at regulatory, legal compliance risk or even losing customers.
Robots will continue to use existing IT systems for execution, so they do not need to be upgraded. The development and modification of robots is incomparably faster than classical system development (days-weeks, instead of months or years).
In addition, systems that change frequently can be tested automatically by robots, which provides further significant time and cost savings.
Businesses that are starting to grow are often confronted with the fact that paper, excel sheets, ‘know it by heart’ rules, missing or unused data, become a barrier to further growth.
In order to create stable business performance, excellent customer experience, adequate control and, in general, a viable day-to-day operation, we assess or design business processes and map them into a workflow system. By using workflow to consolidate execution rules and accumulate and report data, operations become transparent and manageable for business leaders.