Our hotel chain partner’s colleagues manually checked the room bookings in the reservation system against the list of payments received, prepared by the Treasury. After reconciling the data, they manually prepared the advance invoices, which were sent to the guests.
The robot extracts the reservations from the booking system and compares them with the payments received, automatically generates the advance invoice and sends it to the guests by email. In exceptional cases, the robot sends a notification to the colleagues (e.g. if a reservation cannot be linked to a payment).
The manual process, which was fraught with serious potential for error, has been replaced by a robot, freeing up roughly 2 hours a day of administrators‘ time and eliminating the possibility of incorrect invoices to be sent to guests.
